Privacy Policy

This Privacy Policy explains how InviteO (“InviteO”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit inviteo.co.in and use our digital invitation services. By using our website and services, you consent to the practices described in this policy.

1. Information we collect

We collect information that you provide and information collected automatically:

Information you provide

• Order and contact details — such as your name, email address, and phone number.
• Invitation content — the details you enter to personalise your invitation, such as family/host names, event date and time, venue, schedule, a personal message, and any photographs you upload.

Payment information

Payments are processed by our third-party payment gateway (Razorpay). Your card, UPI, net-banking, or other payment credentials are collected and processed directly by the payment gateway. We do not collect or store your full payment credentials on our servers.

Information collected automatically

• Technical and usage data — such as your IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies to keep the site secure and improve it.

2. How we use your information

• To create, personalise, and deliver your invitation.
• To process your payment and confirm your order.
• To provide customer support and respond to your queries.
• To operate, maintain, secure, and improve our website and services.
• To comply with legal obligations and prevent fraud or misuse.

3. How we share your information

We do not sell your personal information. We share it only as needed to run our service:

• Payment gateway (Razorpay) — to process payments securely.
• Hosting and infrastructure providers — to host our website and your invitation.
• Mapping and related services — where you add a venue location to your invitation.
• Legal and safety — where required by law, regulation, legal process, or to protect our rights and users.

4. Cookies

We use essential cookies and similar technologies to make our website work, keep it secure, and understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

5. Data retention

We retain your order details and invitation content for as long as needed to provide the service, keep your invitation accessible, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information as described below.

6. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request to access, correct, or delete the personal information we hold about you, subject to applicable law. To make a request, contact us using the details below and we will respond within a reasonable time.

8. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-party links

Our website or invitations may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

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